ACBlack.com accepts payment by means of the following credit/debit cards:

Mastercard
Visa
Visa Delta
Visa Electron
JCB
Solo
Switch

 

Credit and debit card safety
We do not access or retain customer credit card details when an online purchase is made through ACBlack.com.

The customer’s credit/debit card is debited at the time of purchasing by Streamline.

You can view Streamline’s Statement of Security in Help & FAQ's.

 

School Orders
If you are ordering from a UK school but are unable to make an order online using a credit card you can still benefit from our website discount. To place your order with Macmillan Distribution call 01256 302688 or fax: 01256 812558 or 01256 812521.

Please ensure you quote discount code GLR 1HU when you order, along with the percentage discount you have seen on our website. This will entitle you to the current website discount and free P&P. If you do not quote the GLR code you will not receive the discount.

When faxing your orders, within the title information that you would like to order please make sure you quote the discounted price and discounted amount as specified on the website. As our discounts change frequently, this will make it easier to ensure you receive the correct discounts. Make sure to include your name address and phone number. You should receive your invoice within 10 working days.

If you have a query about a UK school order or would like to see one of our education sales representatives, please email educationalsales@acblack.com

 

• If you are a UK institution and you have an inspection copy request, please complete our online application form.
• If you are an institution in the USA and would like an inspection copy, please email AskAcademic@bloomsburyusa.com.
• For all other regions, please email export@bloomsbury.com and your query will be forwarded to the appropriate contact.

Online orders
If you have any problems with your online orders please call ACBlack.com's online order line on +44 (0)20 7440 2456 between the hours of 9:00 am and 5:00 pm GMT, Monday to Friday. National Rates for UK callers, International Rates for overseas callers.

 

To place orders over the phone please call Macmillan Distribution on
+44 (0)1256 302699. Orders placed in this way will not be eligible for the website discount, this is exclusive only to orders placed online.

 

Trade orders
Please call Macmillan Distribution on +44 (0)1256 302 692 between the hours of 9.00 am and 5.00 pm GMT, Monday to Friday. National Rates for UK callers, International Rates for overseas callers. You will need to provide your account details.  Orders placed in this way will not be subject to the online discount.  Visit our Trade Area for more information.

 

Postage and Packaging for online orders
For standard deliveries to our UK customers, postage and packaging charges will be applied at £3.50 per package. Postage and packaging on orders of £20 or more is free within the UK.

 

For our other European customers, postage and packing charges will be applied at £4.50 per package + £1 per item.

Charges for the rest of world are £7.50 per package + £1 per item.

 

Delivery time
An estimated dispatch time for each item is given in the Bookshop under 'Our Price'.
As a general guide, dispatched items are usually delivered according to the guidelines below.

 

United Kingdom

Europe

Rest of the World

24 hours

5-14 days

10-20 days

 

Please note that although we will do our utmost to deliver your items on time via Royal Mail first class post, these estimates are based on information from our couriers and ACBLACK.com cannot guarantee delivery times of any merchandise.

 

Please see Help & FAQ's for full details.

 

How can I cancel all or part of my order?
Please contact us at customerservices@acblack.com or call +44 (0)20 7440 2456 (National Rates for UK callers, International Rates for overseas callers) between 9.00 am and 5.00 pm GMT, Monday to Friday, to cancel your order in part or in whole.

Provided your merchandise has not been dispatched, we will halt processing of your order and refund your credit card account. Should your merchandise have already left our warehouse, we will provide you with the necessary information for returning the item(s) to us for refund. Please refer to our returns policy in the Help & FAQ's for more information.

Instructions for returning items are also included on the dispatch forms accompanying all ACBlack.com orders.

 

Can I return an item and, if so, will I have to pay for postage?
We guarantee the quality of all products purchased from our bookshop. If you are not completely satisfied with your purchase, you may return the item, in its original condition, within 30 days of dispatch (or 8 working days from receipt of goods) for a refund of the purchase price excluding the postage and packing charge.  If the return is due to an error on our part, we will gladly compensate you for all costs, including the returns postage, within a week of processing the return.

For full details on our returns policy, see Help & FAQ's.

 

How do I return an item?
If you would like to return an item, please contact Macmillan Distribution Customer Service on +44 (0)1256 302699. (National rates for UK callers, International Rates for overseas callers)

For full details of our returns policy, see Help & FAQ's.

 

Instructions for returning items are also included on the dispatch forms accompanying all orders.

 

How long will my return take to be processed?
We endeavour to process returns within one week of receipt. Be sure to include your order number in any correspondence so that we can process your refund as quickly as possible for you.

After your return has been processed, the item quantity and costs, viewable in Your order history (located within Your details), will be adjusted to reflect your refund.

For full details of our returns policy, see Help & FAQ's.

 

How will I receive my refund?
The account of the credit card used for the original purchase will be credited with the purchase price of the book(s) ordered, less postage and packing, unless the return is due to our error in which case postage and packing will also be refunded.  

For full details of our returns policy, see Help & FAQ's.

 

What if I have not received my refund?
If you do not receive credit for your return within four weeks (six weeks for import items), please notify us at customerservices@acblack.com.

ACBlack.com is not responsible for lost returns.